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    We want you to be happy with every purchase you make and continue to be our client!

    If you wish to return an order or items from your order purchased from our website, you may do so within 21 days to our warehouse from the day you receive the goods and we will refund you in full (excluding any delivery charges) via the original payment method used.

    It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed.

    Please send all returns with a copy of your invoice to our return facility at:

    duri cosmetics
    2050 Utica avenue
    Brooklyn New York 11234

    Items must be returned unused, unopened and undamaged. Return items in their original packaging. duri reserves the right not to except returns, if items are compromised.

    If you return your purchase after the 21 day period, we reserve the right to not offer you a refund in full.

    Please note: items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods)

    The Return / Exchange Process:

    When returning something, please follow these guidelines:

    Eligible item (s) must be returned within 21 days of the item’s ship-date. Items must be returned unused, unopened and undamaged. Return items in their original packaging.

    Retail customers – once your return/exchange item has been processed at our warehouse, you will receive full refund on a purchase (shipping charged are not refundable). Exchange shipping charges will apply.

    Wholesale customers  – once your return/exchange item has been received at our warehouse, we will process it and apply 25% restocking fee. The remaining balance will be refunded (shipping charges are not refundable). Exchange shipping  charges will apply.

    NON-Returnable items:

    1.      Lip-shine gloss

    2.      Nail files

    2.      Body care products: wax, waxing strips, etc.

    SHIPPING

    The following shipping policies apply to domestic shipments only. For international orders, please go to click here

    Shipping timelines:

    Retail orders – If an order is placed after 3 pm ET, your package will ship the following day; if the order is placed on Friday, it will not be delivered until Monday.

    Wholesale orders are processed within 2-5 business days (if all items are in stock)

     

    duri ships by USPS.

    Retail – flat rate of $3.99 per any order. Delivery time 1-5 business days.